By focusing on innovation, Aipex Worldwide has advanced, scalable, and specialized courier, logistics, warehousing and packaging solutions to manage the key feature of your supply chain eco-system.

Frequently Asked Questions

Here are some of the commonly asked questions -

Where can I find information for a shipment that has been sent to me?

We have a real time tracking section on our websites. You can track your domestic as well as international shipments by clicking on the "Track Shipment" button provided throughout the website. Alternately, if there is some query with regards to your shipment, give us a call at - +91-74208 73444

What can be shipped with Aipex Worldwide Services?

The content in the box should not exceed the weight specification of the box. Contents should be compatible with the container and packed securely to ensure safe transportation with ordinary care in handling. Please refer to the list of restricted and banned items (mentioned below).

What are Aipex World Wide’s terms of carriage of shipment?

Aipex World Wide advises the parties to insure the goods handed over to Aipex World Wide for transportation. Under the consignor insurance in the event of any loss Aipex World Wide shall provide COF (Certificate of Facts) on request. A COF charge of 0.2% on the invoice value shall be charged. If the consignment is not insured by the consignor Aipex World Wide has provisions to cover under Risk coverage policy, if consignor agrees to pay Risk surcharge as applicable at the time of booking. The maximum value goods carried under Risk coverage by Aipex World Wide is Rs. 20,000/-

How do I calculate the ‘Volumetric Weight’ for my shipment?

The value of a shipment can be affected by the amount of space it occupies during distribution, rather than the actual weight which is known as volumetric (or dimensional) weight.The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost. Here are the formula for various modes

For Air Mode - Length x Breadth x Height (in cms) / 6000

For Surface Mode - Length x Breadth x Height (in cms) / 4750

For International Mode - Length x Breadth x Height (in cms) / 5000

I have entered wrong destination address or how can I change the address of shipment that is not yet been delivered?

In this case we request you to kindly get in touch with our team - click here.

List of Banned Items

  • Liquid, semi-liquid and gases
  • Currency
  • Indian Postal Articles and all items that infringe the Indian Postal Act of 1898
  • Precious and semi-precious stones, gems, jewellery and equivalent items
  • Perishables
  • Radioactive or magnetic material
  • Negotiable Instruments (Bearer Form)
  • Pornographic material
  • Sodexho pass
  • Firearms, explosives and military equipment
  • Flammable Items
  • Toxic and infectious Items
  • Corrosives
  • Powders and chemicals
  • Drugs
  • Machinery parts containing oil, grease, fuel or batteries
  • All restricted items as per guidelines of IATA

Do´s & Don´t

Addresses' Details

  • Address,Invoice and other details of the shipment should be in English.
  • Without Telephone/Fax/Mobile Numbers,Documents & Samples will not be forwarded.
  • Any booking without Telephone Number is accepted, but it should be booked at the risk and responsibility of Shipper
  • However, Documents meant for University, Government Organizations, Embassy & Bank can be forwarded without Telephone Numbers


  • CD’s and Video Cassettes to all destinations will be accepted only declaring contents of CD/VIDEO and their value mentioned on Invoice


  • Chemicals can be forwarded if it is accompanied with Proper Documentation
  • Highly Hazardous & Poisonous chemicals in any form should not be accepted
  • Flammable chemicals in any form should not be accepted

Credit / Debit or other Cards, Currency and Cheques

  • Credit, Debit & ATM cards should be booked as Non-Documents. These may be forwarded at SHIPPER’s Risk
  • Will not forward Currency and Blank signed Cheques & Traveler’s Cheques
  • Covers containing Cheques & Traveler’s Cheques in complete forms can be accepted and forwarded

Food Items or Seeds

  • Dry food Items like Rice, Chilly, Turmeric Powder etc., can be sent and the quantity is limited upto 1Kg
  • Above 1Kg will be forwarded on special rate. The Special rate will be informed on request
  • Cakes & Sweets are not to be accepted
  • SEEDS can be forwarded if accompanied with Quarantine Certificate obtained from the Agriculture Department

Idols & Statues

  • Idols and Statues will be forwarded with Non-Antique certificate from Handicraft Department
  • Obtain No Objection Certificate from Bank indicating the item does not have commercial value and Foreign Exchange is not involved with the transaction.
  • Original Purchase bills should be attached


  • Doctor’s Prescription/Certificate should be accompanied stating cause of illness & necessity of medicine prescribed for Patient’s health
  • Doctor’s Certificate/Prescription & Medical Bills, should be attached with 1 Original and 4 Xerox copies
  • For AYURVEDIC Medicines, a letter containing the details of “Mixture Preparation ” should be enclose
  • Liquid Medicines will not be forwarded and if received it will be returned back to Origin station

Passports or Tender Documents

  • We will not book passport to any destination
  • Cancelled passports can however be accepted with related paper works
  • Tender Documents and Blue prints should be booked as Non-Dox
  • We will not commit delivery time for tender documents
  • We will accept such documents well in advance with sufficient days to ensure timely delivery

Perishable Goods

  • We will not book perishable items(Eg. Fruits, Sweets and Pickles)

Precious Metals

  • We will not accept Silver, Gold, Platinum ornaments & Precious Stones/Pearls in any form
  • We will not commit delivery time for tender documents
  • We will accept such documents well in advance with sufficient days to ensure timely delivery

Sample Shipments

  • If a Company forwards sample, it should have a detailed Invoice typed in Company’s letterhead with their seal affixed on it & signed by the Authorised Signatory
  • Liquid content will not be accepted. Any material packed in bottles will not be forwarded
  • If an individual forwards sample, a common invoide(already circulated by us) should be attached duly filled in by the individual with actual contents, quantity, value and reason for sending the same

Tobacco, Cigarette and Beetle Nut

  • We will not book Tobacco, Cigarette and Beatle Nut to any destinations
  • Cigarette Company to Cigarette Company sample of Tobacco/Cigarette can be accepted with proper paper works
  • Individual-to-individual should not be accepted
  • Germany & Hong Kong has banned courier packets containing Medicines, Food Items, Rice, Seeds and any powder item for time being.

X-Rays and Photo Albums

  • X-Rays and Albums can be forwarded as Non-Documents
  • Loose Photos will be considered as Documents
Know More

The Aipex Benefit

Our expertise and many years of experience have enabled us to provide a wholesome supply chain solution. Our operations network leveraged with our employee workforce has enabled us to reach destinations across India and International markets. Main features that characterise us -

  • Service to over 200+ Destinations Worldwide

  • Service to over 27,000+ pin codes in India

  • A service network of 14+ partners

  • Automated tools and dashboard to track

  • Improve processes and decrease operational logistics costs

  • Safe and Secure shipments delivery

  • On time and efficient delivery schedules

  • Get real time tracking and delivery status

  • Our customer support is always-on, always-available.

With presence in various cities in India and partner service network of 200+ destination worldwide, we make sure that we reach to every destination in the quickest time possible.

About Aipex Worldwide

View Our Services

Courier Services

Our courier services are specifically designed to fulfill your domestic and international shipping requirements, keeping in mind your time sensitive needs.

Customs Clearing

Shipping to over 200+ destinations worldwide. With consistent shipping schedules and a reliable transportation network, your logistics and clearing needs are well taken care off.


We combine supply chain expertise with powerful technology and robust data analytics to provide fullfillment solutions that give you a competitive advantage.

Liquid Courier

When it comes to shipping liquids, careful and secure packing is key. We provide packing expertise as well so your liquid parcel is delivered safely.

Don't Hesitate to Reach out to Us

Want To Talk?

Call us at +91-20-68282400